PAIA MANUAL
Prepared in terms of Section 51 of the
Promotion of Access to Information Act 2 of 2000 (as amended)
GOODWOOD UNITED FC
Goodwood Sports Complex, Hamilton Street, Goodwood, 7459, Western Cape, South Africa
Date of compilation: 07 August 2026
Date of last revision: 07 August 2026
This manual should be read together with the Club’s Privacy Policy and Terms of Use, available at
goodwoodunited.co.za.
- List of Acronyms and Abbreviations
Term Meaning
the Club Goodwood United FC
DIO Deputy Information Officer
IO Information Officer
PAIA Promotion of Access to Information Act 2 of 2000 (as amended)
POPIA Protection of Personal Information Act 4 of 2013
the Regulator The Information Regulator (South Africa)
the Republic The Republic of South Africa
the Guide The guide on how to use PAIA and POPIA, published by the Regulator in terms of section 10 of PAIA
- Purpose of This Manual
This manual is published in terms of section 51 of PAIA. Its purpose is to help members of the public:
lUnderstand what categories of records the Club holds;
lIdentify which of those records are available without having to submit a formal request;
lUnderstand how to request access to a record of the Club under PAIA, and the process that will follow;
lUnderstand how and why the Club processes personal information, in line with the amendments made to
section 51 of PAIA by POPIA.
- Key Contact Details for Access to Information
Role Details
Head of the private body Goodwood United FC
Information Officer Brent Mohammed
Postal / physical address Goodwood Sports Complex, Hamilton Street, Goodwood, 7459, Western Cape
Telephone +27 78 523 4559
Email admin@goodwoodunite.co.za
Website goodwoodunited.co.za
The Information Officer is responsible for encouraging the Club’s compliance with PAIA and POPIA, assisting requesters,
and dealing with requests for access to records.
- Guide on How to Use PAIA
The Regulator has, in terms of section 10 of PAIA, published a guide containing information reasonably
required by a person who wishes to exercise a right under PAIA or POPIA. Copies of the Guide are available
from the Information Regulator:
Information Regulator (South Africa) — JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 |
enquiries@inforegulator.org.za | inforegulator.org.za
A copy of the Guide is also available, in at least two official languages, for public inspection at the Club’s
registered address during normal business hours, free of charge.
- Records Automatically Available (voluntary disclosure — s.52)
The Club voluntarily makes the following categories of records available without requiring a formal PAIA
request. Copies may attract a reasonable reproduction fee.
l This PAIA Manual;
l The Club’s Privacy Policy and Terms of Use;
l General club information, fixtures, results, and news published on goodwoodunited.co.za;
l [Any constitution, membership rules, or code of conduct the Club has adopted, if publicly available]
- Records Available in Terms of Other Legislation
Certain records may also be available in terms of legislation other than PAIA, including (where applicable):
l The Companies Act 71 of 2008 / Nonprofit Organisations Act 71 of 1997 (if the Club is registered as an
NPC or NPO);
l The Protection of Personal Information Act 4 of 2013;
l The Labour Relations Act 66 of 1995 and Basic Conditions of Employment Act 75 of 1997 (in respect of
any employees or contracted staff);
l The Tax Administration Act 28 of 2011 (in respect of financial and tax records).
- Description of Records Held by the Club
In terms of section 51(1)(e) of PAIA, the table below describes the categories of records held by the Club,
grouped by subject. This description is broad enough to enable a requester to identify the record they are
seeking; it does not mean every listed record will be disclosed — each request is assessed against the
grounds for refusal in PAIA (see section 10 of this manual).
Subject / Category
Type of Records Held
Governance & administration Constitution or founding rules, committee minutes and resolutions, policies, registration documents
Membership & playing records Player and member registration forms, membership lists, team sheets, playing history, disciplinary records, emergency contact and relevant health/medical information provided for player safety
Minors’ records
Financial records
Parental/guardian consent forms, registration details for junior players
Invoices, receipts, bank statements, membership fee and payment records, sponsorship and donation records, financial statements, tax records
Ticketing & merchandise
Website & IT records
Online order and transaction records, delivery/collection details, customer correspondence relating to purchases
Website content, user account data, cookie and analytics data, IT security logs
Communications & marketing Newsletter subscriber lists, marketing consent records, correspondence with members, sponsors, and the public
Human resources / volunteers Employment or volunteer records, coaching staff qualifications and vetting records, contracts
Health, safety & incident records
Injury reports, incident reports, insurance claims relating to club activities
Legal & compliance
Contracts, correspondence with the Information Regulator, POPIA compliance records, insurance policies
- Processing of Personal Information (s.51(1)(c) & (d))
Amendments made to PAIA by POPIA require this manual to also describe how the Club processes personal
information. Full detail is set out in the Club’s Privacy Policy; a summary is provided here.
8.1 Purpose of processing
The Club processes personal information to administer membership and team management, process ticket
and merchandise orders, communicate with members and supporters, ensure player safety, meet legal and
tax obligations, and, where consented to, send marketing communications.
8.2 Description of data subjects and information
Data subjects include members, players (including minors), parents/guardians, volunteers, coaching staff,
sponsors, customers, and website visitors. Information collected includes identity and contact details,
membership and playing information, limited health/medical information relevant to player welfare, transaction
records, and technical/website usage data.
8.3 Recipients of personal information
Personal information may be shared with: payment service providers, for processing transactions; league,
association, or federation bodies, for player registration and results reporting; IT, hosting, and email service
providers, acting on the Club’s instruction; and regulators or law enforcement, where required by law.
8.4 Cross-border transfers
Where a service provider processes personal information outside South Africa, the Club takes reasonable
steps to ensure an adequate level of protection is in place, consistent with section 72 of POPIA.
8.5 General description of security measures
The Club restricts access to personal information to those who need it, uses reputable third-party providers for
payment processing, and takes reasonable technical and organisational steps to safeguard records against
loss, unauthorised access, or disclosure.
For full detail on your rights as a data subject, how to lodge a request, and how to complain to the Information
Regulator, see the Club’s Privacy Policy at goodwoodunited.co.za.
- How to Request Access to a Record
A requester who wishes to obtain access to a record of the Club must complete the prescribed request form
(PAIA Regulation Form 2 for private bodies) and submit it to the Information Officer using the contact details in
section 3 of this manual. The request must:
l Provide sufficient detail to enable the record to be identified;
l Indicate the form of access required (e.g. copy, inspection, electronic copy);
l State the right the requester is seeking to exercise or protect, and why the record is required for that right,
if the requester is not seeking their own personal information;
l Include an address or fax/email number for the requester in the Republic.
9.1 Fees
Fee
Request fee
Amount / basis
R50, payable by all requesters other than personal requesters seeking their own personal information (s.54(2)); the Club may waive this fee at its discretion
Access (reproduction, search & preparation) fee
Charged only once a request is granted, calculated per the fee scale prescribed in the PAIA Regulations (Annexure B); the Club will confirm the exact amount, and any deposit required, in writing before proceeding
Personal inspection
Free of charge; reproduction of any record inspected is charged at the prescribed rate
These are minimum statutory fees set by the Minister of Justice and Correctional Services under section 92 of PAIA; the
Club cannot charge more than the prescribed amount, and adds VAT only if it is a registered VAT vendor.
9.2 Timeframe and decision
The Information Officer will decide on a request as soon as reasonably possible, and in any event within 30
days of receipt of a complete request (this period may be extended by a further 30 days in the circumstances
set out in section 57 of PAIA, with written notice to the requester). The requester will be notified of the
outcome in writing.
- Grounds for Refusal
Access to a record may be refused on the grounds set out in Chapter 4, Part 3 of PAIA, which include (among
others) protection of the privacy of a third party who is a natural person (including a deceased person),
protection of certain confidential or commercial information of a third party, records subject to legal privilege,
and records that would endanger the safety of an individual. Where a request is refused, the requester will be
given written reasons and informed of their right to lodge a complaint with the Regulator or apply to court.
- Availability of This Manual
This manual is available, free of charge, on the Club’s website at goodwoodunited.co.za, and a copy may be
inspected at the Club’s principal place of business (Goodwood Sports Complex, Hamilton Street, Goodwood,
7459) during normal business hours. Printed copies may be requested from the Information Officer, subject to
a reasonable reproduction fee.
